Contact information

At Kelura, we are dedicated to enhancing your digital life with stable and stylish mobile accessories. Whether you need to know if our stand fits your specific phone model, need help adjusting the viewing angle, or want to track your order to New Zealand, our team in the UK is here to assist you.

Get In Touch

We strive to respond to all inquiries within 24 hours. Important Note for our New Zealand customers: We are located in the United Kingdom. New Zealand is 13 hours ahead of us. Due to this significant time difference, email is the fastest and most reliable way to reach us.

1. Email Us For order status, returns, or product inquiries: 📧 support@kelura.shop

2. Call Us If you wish to leave a voicemail (we will likely be asleep during your business hours!): 📞 +44 7763064602 (Please note: This is a UK number. International calling charges may apply depending on your network provider.)

3. Mailing Address Returns should be sent to our UK warehouse (please email us for approval first): 📍 195 Commercial Road Staines-upon-Thames, TW18 2QT United Kingdom

Customer Service Hours

Our operations are based in Staines-upon-Thames, UK (GMT - Greenwich Mean Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)
  • Time Zone Guide:
    • We are 13 hours behind New Zealand.
    • How it works: When you send an email at 10:00 AM in Auckland, it is 9:00 PM (previous day) in our office. We usually process emails while you sleep, so you'll often wake up to a reply in your inbox!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in British Pounds (GBP / £). Your bank will automatically convert this from NZD at checkout based on the current exchange rate.
  • Shipping to New Zealand: Yes! We ship directly from our facility in the UK to New Zealand. Typical delivery takes 7-13 business days. All import taxes (GST) are covered by us (DDP).
  • Compatibility: Will it hold my large phone? Our stands are designed to support most modern smartphones (4-8 inches), including larger models like the iPhone Pro Max and Samsung Ultra series, even with protective cases on.
  • Stability: Is it anti-slip? Yes, our stands feature silicone pads on the hook and bottom to protect your phone from scratches and prevent sliding.